Commitment to our customers’ satisfaction

At IPSA we are working constantly on the implementation of quality initiatives to increase our customers’ satisfaction and ensure the ongoing improvement of our processes.

UNE-ISO 9001:2000

In 2000, IPSA set up a quality management system in accordance with standard UNE-ISO 9001:2000. This system has been certified by the Madrid Chamber of Commerce (ENAC no. 11/C-SC012) under certificate number EC-1.287.0402, for the engineering, development, and technical support of software applications intended for the mass processing of documents using imaging technology.

UNE-EN-ISO 9001:1994

In 1996 IPSA Soluciones de Convergencia implemented a quality management system in accordance with standard UNE-EN-ISO 9001:1994. In October 2000, this system was certified by the company SGS ICS Ibérica, S.A. (ENAC no. 05/EC/SC/001/97) under certificate number 001011.

ISO 9001:2000

In 2003, the quality management system UNE-EN-ISO 9001:1994 was upgraded to meet ISO 9001:2000 and was again certified by SGS ICS Ibérica S.A. (ENAC no. 05/C-SC001) under certificate number ES-0001011. The certification includes the design, integration, marketing, installation, and technical assistance of telephony systems.

Software Quality Control Department

In 2006, IPSA set up a Software Quality Control Department with the aim of improving the IPSA Groups product and project development methods.

RD&I Management System

IPSA Group’s R&D and Product departments have implemented an RD&I Management System in accordance with standard UNE 166000. This system has won IPSA public recognition as a technologically innovative company. IPSA is also currently participating in a Ministry of Industry project to acquire level 2 CMMI certification.