Voice and storage solutions

The services provided by IPSA Soluciones de Convergencia speed up and facilitate the management of communications in environments such as call centers and trading rooms. ComVergia® is our voice capture and management platform, capable of integrating the management of any type of content on any media.

IPSA Soluciones de Convergencia (previously known as Concentronic before its incorporation into the IPSA Group) has 28 years of experience in the design, development, and implementation of telecom systems for call centers and trading rooms.

The IPSA Group’s proprietary technology can create solutions tailored to our customers’ needs.

These solutions automate the capture, processing, and management of content and data of any kind and on any medium: voice, paper, electronic documents, fax, SMS, information on RFID devices, etc.

IPSA Soluciones de Convergencia collaborates with all the major manufacturers in the sector, such as Acopia, Avaya, Mercom, Verint, Prosodie or Cystelcom, to offer customers the most advanced and efficient technology available.

ComVergia®

IPSA Soluciones de Convergencia created ComVergia®, its proprietary technological solution for voice capture and management.

This platform integrates technology from our technological partners to provide an integrated solution for the design, implementation, commissioning, and maintenance of telecom systems for companies and call centers.

ComVergia® boosts staff productivity and customer satisfaction by automating the processing and analysis of voice communications.

ComVergia® also provides your company with enhanced business intelligence by making information on customer and user relationships gathered by your call center readily accessible to your enterprise.