ComVergia

Capture, storage and manage business information into voice conversations

 

 

 

 

comvergia eng

Comvergia

 

¿What is ComVergia?

ComVergia is a software solution enabling the automation of back office tasks related to conversation processing. ComVergia is a software solution enabling the automation of back office tasks related to capture, storage and manage business information into voice conversations and integrated with physical and electronics documents..

¿How it works?

ComVergia unifies in a single global repository all information received through different sources and automates back office tasks related to the treatment of information contained in voice conversations.


 Features

 

Capture

Records all or selective voice conversations.
 

Indexing

Sorts the information by parameters defined by your enterprise.

 

Automation

Automatically manages the tasks to be carried out on the conversations.

 

Integration

Integrates the data flows obtained from the conversations with your corporate systems and with specific applications of other manufacturers.

 


 Characteristics

 

Scalability

Designed to grow in function of the necessities of the clients in terms of the managed volume information, type of objects, number of devices, or systems that have to be integrated.

Security

Integration with the client's security server whether it is under LDAP standards such as specific servers. Another of the characteristics of the solution at a security level is the tracking of users and recordings, compliance with LOPD, digital signature on the documents or encryption and cipher of the recordings.

Integration

The SDK incorporated by ComVergia provides easy and secure access focused on the integration with the client's business applications.

Architecture

ComVergia is an open platform because it integrates with any recording system and it’s prepared for centralized and distributed environments.

 

Information search

It can be carried out with a local or remote connection through a very intuitive user interface. Users can reproduce the archive by streaming it or downloading it directly, and always obeying the restricted access based on their access level.

Content analysis

The recordings are carried out with voice treatment technologies that allow contributing to the company actual business tendencies.

Workflow

ComVergia's workflow carries out the user's sequencing and the process control for the different activities and it also manages the flow of recordings on their incorporation and later activities.


 Advantages

  • Increases client satisfaction.
  • Improves the rate of selected calls in the first contact.
  • Guarantees confidentiality and compliance with the LOPD associated to the treatment of conversations.
  • Improves knowledge of the client from the interactions with him and the Call Center.
  • Automates the analysis of conversations.
  • Increases productivity of the agents.

  • Increases client satisfaction.
  • Improves the rate of selected calls in the first contact.
  • Guarantees confidentiality and compliance with the LOPD associated to the treatment of conversations.
  • Improves knowledge of the client from the interactions with him and the Call Center.
  • Automates the analysis of conversations.
  • Increases productivity of the agents.

About IPSA

IPSA develop cloud solutions for document capture and document administration on critical business processes.

Offices

Spain     t. (+34) 91 033 93 29

Brazil         t. (+55) 11 3818 0926

Argentina  t. (+54) 11 5199-7784

Puerto Rico  t. + 1 787 905-7465