Madrid, 18 May. 2012
Advantages
- Increases client satisfaction
- Improves the rate of selected calls in the first contact
- Guarantees confidentiality and compliance with the LOPD associated to the treatment of conversations
- Improves knowledge of the client from the interactions with him and the Call Center
- Automates the analysis of conversations
- Increases productivity of the agents
- Contributes business knowledge to your company
- Increases the speed and reliability of the search and download of conversations
- Facilitates independence in the creation of forms for conversation treatment
- Decreases costs associated with support and maintenance processes
- Independence from the maker of recorders
- Increases savings and efficiency in massive storage systems
