The evolution: from Call Center to Contact Center

IPSA Soluciones de Convergencia’s services speed up and facilitate communications management in such environments as call centers and trading rooms. We leverage our 28 years experience in the sector, and IPSA’s advanced proprietary technology, to produce solutions for the capture, processing, and management of any kind of information on any type of media. With our help you can convert your company’s call center into a valuable business intelligence tool.

IPSA Soluciones de Convergencia collaborates with all the major manufacturers in the sector to deliver the most advanced and efficient technologies to our customers.

ComVergia® is IPSA Soluciones de Convergencia’s voice capture and management platform. This platform integrates our partners’ technology to provide a complete solution that includes the design, implementation, commissioning, and technical support of telecommunications systems for companies and call centers.

In addition to increasing staff productivity and customer satisfaction, ComVergia® provides valuable business intelligence to your company since it allows you to access information gathered by your call center easily and effectively.

Thus, IPSA Soluciones de Convergencia turns your call center into a real Contact Center, capable of managing relationships with the various publics of your company in an effective and efficient manner.