Committed to meeting all your enterprise’s needs

Your company can benefit from the experience that our technical staff has been accumulating in the field of Call Center and Contact Center solutions for over a quarter of a century. Our aim is to establish and sustain a relationship of trust with our customers. We also offer our highly specialized know-how to address any need not already covered by the specific solutions in our catalog.

IPSA Soluciones de Convergencia provides your enterprise with end-to-end solutions, tailored to the present and future needs of your business.

Our extensive range of professional services and our highly skilled staff will take care of your company’s projects throughout their entire life cycle: from the initial needs analysis to the uninstall of the solution once it has fulfilled its purpose.

Architecture design: we analyze the functional requirements and user needs of your company so as to deliver the most appropriate solution.

Technical consulting: the tried and tested experience of our technical staff will meet all your consulting needs:

• Solution development and integration.
• Technological consulting.
• Operational methodologies and processes.
• Process optimization.
• Configuration of new services.
• Design and development of service reports.
• Project management and leadership.

Support center: IPSA Soluciones de Convergencia’s Help Desk provides a point of contact where your company can make technical queries about implemented products or solutions.

After sales maintenance service: we undertake to provide preventive, corrective, and developmental maintenance of the products and solutions implemented by IPSA Soluciones de Convergencia. In the event of a problem, we will replace any defective components, and skilled technicians will provide remote or on-site support (depending on the service level contracted).

Systems audit: our skilled staff will undertake to perform technical audits of systems and solutions, either on-site or remotely:

• System capability audit.
• Regular system/process audits: clean-up or reorganization, back-up copies, task synchronization, etc.
• Resources audit.
• Review of alarms.
• On-site support: our technicians go to your company’s facilities to perform scheduled tasks: system operation or administration, solution development and adaptation, back-ups, etc.

Technical training: we can provide training sessions for your staff so they can get the most out of our products and solutions.

System migration: we will perform the uninstall, transfer, and reinstallation of systems and solutions implemented by IPSA Soluciones de Convergencia.