Trust in the voice of our experience

For over 25 years IPSA Soluciones de Convergencia has been providing professional consulting, design, implementation, and support services for Call Centers and Contact Centers. Trust in our experience and let us optimize your interaction with customers over voice channels.

IPSA Soluciones de Convergencia can deliver next generation voice infrastructures based on our active and ongoing study of the market.

The combination of our document management platforms with our Call Center solutions and powerful quality, training, and security tools will enable your company to optimize internal processes and meet business targets.

IPSA Soluciones de Convergencia’s voice solutions:

ComVergia	ComVergia® is IPSA Soluciones de Convergencia’s platform for automating back-office tasks related to LOPD compliant conversation processing.
Recording, monitoring and quality	IPSA’s convergence solutions incorporate advanced applications for the massive recording of conversations on demand. They are compatible with most existing systems and technologies.
Self-Service and Voice Portals	IPSA Soluciones de Convergencia brings its experience in the market to bear in the design, development, and implementation of interactive response solutions and voice portals.
Concentrators	IPSA Soluciones de Convergencia markets systems intended for environments using mass voice communication systems.
Back-office Management	IPSA Soluciones de Convergencia’s back-office tools will enable your enterprise to speed up day-to-day tasks using the same management model as your front-office system.
IP Telephony	IP telephony allows you to boost the capability and productivity of your enterprise’s Contact Center using optimal and 100% secure solutions.
File Virtualization	Virtual storage technology will optimize your data storage infrastructure while leveraging existing systems.