Boosts CRM productivity and management

IPSA Soluciones de Convergencia’s back office tools will help your company speed up and facilitate day-to-day tasks such as request and complaint handling, replies to e-mail and fax, etc., using CRM ‘Customer Relationship Management’ technology, and the same model as for your front office management.

The tools integrated in IPSA Soluciones de Convergencia enable back office tasks to be performed efficiently. As well as the advantages of working with the same management models as you have for your front office, the new workflow provided by IPSA’s solution includes business rules and control mechanisms defined by your enterprise.

By managing your company’s back office with IPSA Soluciones de Convergencia tools you can increase staff productivity and improve the monitoring of all tasks.

• Productivity: agent idle time is reduced and newly automated tasks are completed in less time.

• Efficiency: tasks are prioritized automatically and are optimally distributed according to agent profile following criteria set by your enterprise.

• Control: full task monitoring, including waiting times, processing times, transfer, service levels, etc.

• Information: possibility of producing detailed reports updated on an ongoing basis.

• Satisfaction: your customers and users are attended faster and more effectively.