Optimal flexibility in multiple conversation management

Voice Concentrators are conversation processing systems capable of simultaneously concentrating a number of different information sources on a workstation. As well as being very easy to use and integrate with your company’s business applications, it enables group conversations, manages teleconferences, and even facilitates teleworking.

Who is it aimed at?

Voice Concentrators meet the needs of enterprises whose decision making processes depend on frequently changing information:

• Procurement boards.
• Trading rooms.
• Trading floors.
• Security.

How does it work?

Voice Concentrators comprise two basic blocks:

• Control system: it includes computing and network equipment managing information flows.
• Consoles: workstations capable of concentrating up to thirty-two voice sources on a single listening device.

What are the advantages?

For the management of voice communications from various sources, Voice Concentrators can deliver immense flexibility and simplicity in terms of:

• Listening to multiple sources, in a totally programmable and configurable manner, according to each user profile.

• Facilitating the management of teleconferencing.

• Multiple simultaneous call dialing by work groups.

• Integration with networks, business platforms, and corporate applications.

• Intuitive user interface, very similar to that of a cell phone, to create number lists, to view historical call data, etc.

• Remote access to the work center, either through a PC-based application or from a cellular phone or PDA, with all available functionalities.

• Security: the main elements of the system are redundant to ensure platform stability and performance.