Move up to a high quality, added value 24/7 telephone service

IPSA Soluciones de Convergencia offers your company our extensive experience in the design, development, and implementation of interactive response and voice portal solutions. If your business is considering incorporating services of this type, be sure to choose a supplier capable of delivering all the quality, added value, and cost reduction that these solutions can provide.

The latest advances in Natural Speech Recognition technologies are causing traditional IVR (Interactive Voice Response) systems to make way for Voice Portal solutions which eliminate the constraints and limitations of previous technologies.

While traditional IVR systems are DTMF-based and provide only limited word recognition capability, the new Voice Portal solutions leverage the latest advances in Natural Speech Recognition and Speech Synthesis to deliver a more efficient and less frustrating experience to the user.

IPSA Soluciones de Convergencia guarantees your enterprise a natural, trouble-free migration to quality self-service solutions with real added value without the need for any great investment.

• 24/7 service: your customers will enjoy an efficient, quality telephone self-service available at any time of the day or night.

• Speed: the solution takes very little time to implement.

• Saving: information automation and repetitive query management reduce the operating costs of running a call center.

• Ease of use: it is a very intuitive and user-friendly solution, based on the Call Centers and Contact Centers market standard.

• Global solution: it can be applied to a great many services and sectors without the need for complex additional development.

• Customizable: the service, dialogs, and available languages are tailored to the needs of your company or organization.

• Convergence: the solution integrates perfectly with Voice over IP (Internet/Intranet) solutions and with your organization’s existing applications in the areas of information, sales and marketing.

• Upgradable: the platform is fully scalable to the needs of your enterprise; as the volume of calls or complexity of self-service processes grows, so the platform can be upgraded.

• Preserves your investment: the solution allows you to reuse a large percentage of the components of your existing automated call center system.